Process Mapping Community of Practice Takes Flight

Birch Aquarium. Credit: Erik Jepsen/UC San

By Mark Hersberger. Process mapping is a valuable skill—not just in IT but in multiple functions. Tools and approaches abound, and the Meaningful Actionable Process Structures Community of Practice (MAPSCoP, for short) has been created to bring UC enthusiasts together.

Recently, Nick Endsley (UC Berkeley), Katie Mankins (UC Santa Barbara), and Antonio Nava (UC San Diego) joined UC San Diego’s The Current podcast to discuss the foundation of MAPSCoP, its purpose, and how to get involved.

The group formed, in part, because the Promapp solution has emerged as a common process mapping application across the UC locations. “It started off with a lot of us, the early adopters of Promapp, really leaning on each other and learning from each other,” Endsley said on the podcast.

Mankins added that she’s learned that there’s not a single way to implement Promapp. She appreciates being able to learn from others and likes the idea of newcomers being able to jumpstart their adoption and usage.

Nava chimed in on the benefits of process mapping. He said, “Being aware of your process, and being able to communicate and share out, does a lot for removing silos and building community.”

There’s much more to the conversation—give a listen to the Podcast story about process mapping or read the transcript. If you’re interested in getting involved in MAPSCoP, email The following links also provide more information about business process work and Promapp:

Mark Hersberger, communications and outreach manager, Information Technology Services, UC San Diego.Mark Hersberger is communications and outreach manager, Information Technology Services, UC San Diego.


Top photo – Birch Aquarium. Credit: Erik Jepsen/UC San Diego



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