By Mario Carmona. In 2011, the UCSF Print Management Program merged its services with UC Berkeley, creating a shared, central service center that both campuses can access. Partnering with Campus Shared Services Information Technology (CSS IT) and departmental IT Teams, the UCSF Print Management Program helps reduce costs, increase document and device security, and improve workflow productivity.
Managed by UCSF Documents & Media, the on-campus UCSF Print Management Program team is able to provide direct support to Berkeley IT specialists with any of the multifunction copiers and desktop printers enrolled in the program. This direct connection to an institutional UC department – versus an outside vendor – provides easier access and faster response time when managing such things as:
- Improving document and device security and tracking
- Protecting against unauthorized users by securing access to multifunction devices and documents
- Setting up secure-printing functionality
- Assigning print, copy, and scan rights to individual users or department user groups
- Creating and managing individual or group accounts
- Applying duplex printing and monochrome printing default settings to reduces costs and paper waste
- Eliminating under-utilized equipment to save space, energy, reduce maintenance costs, and stored supplies
- Implementing newer devices that feature built-in apps that easily connect to IT-approved
cloud-based services, like Google Drive, and Box
UCSF Documents & Media serves as a central equipment custodian for the enrolled print devices. The print services team is managed centrally on the Berkeley campus so that any service or maintenance issues can be directed there, with assistance provided by an on-campus technician. Since 2011, this hybrid “Managed Print Service” has helped contribute to savings between $1.1 million and $4.5 million at UC Berkeley, and has grown to include over 500 print devices across the Berkeley campus in over 90 departments.
Mario Carmona is business operations manager, UCSF Documents and Media.